What AccountDesk costs
One price: 15 € per agent per month, AI included. No base fee, no tiers, no add-ons, no minimum term.
What does AccountDesk cost for my team?
The price depends only on the number of agents. Set the slider to match your team.
How is the price made up?
From a single item: the number of agents. AI, base fee, tickets and integrations cost nothing extra, whatever the volume.
| Item | Price | What that means |
|---|---|---|
| Base fee | 0 €none | Regardless of team size. |
| Agent | 15 €per agent per month | Add or remove agents at any time. The only item on your invoice. |
| AI features | includedno surcharge | Draft replies, categorisation, language and emotion detection for every agent. |
| Tickets and integrations | unlimitedno surcharge | Neither ticket volume nor channels affect the price. |
All prices exclude VAT.
What does the AI cost?
Nothing extra. Every AI feature is included in the price of 15 € per agent — for every agent, with no option to book and no surcharge.
Draft replies (included)
The AI prepares drafts; your agents review them and decide whether to send.
Automatic categorisation (included)
Semantic matching of new tickets to your categories, with no rules to maintain.
Language detection (included)
20 languages per message, shown as a marker in the conversation.
Emotion detection (included)
Up to 28 emotions per message in German and English.
Frequently asked questions
How does the AccountDesk trial work?
The AccountDesk trial lasts 14 days and includes the full feature set — AI replies as well as unlimited tickets and integrations. No credit card is required to start; the payment method is only chosen after the trial ends. A reminder is sent automatically before it expires.
Can I cancel AccountDesk monthly?
AccountDesk can be cancelled monthly, with no long contract commitment. The notice period is one month to the end of the month. Agents can be added or removed at any time, so costs follow the actual size of your team.
What do AI replies cost in AccountDesk?
AI replies cost nothing extra in AccountDesk: they are included in the price of 15 € per agent per month, for every agent. The same goes for automatic categorisation, language detection, emotion analysis, routing and tagging — there is no AI option and no surcharge.
Can I adjust the number of agents flexibly?
Agents can be added or removed in AccountDesk at any time. Each agent costs 15 € per month, AI included. There is no minimum number of agents, and no base fee applies regardless of team size.
Are tickets unlimited in AccountDesk?
Tickets are unlimited in AccountDesk: you can handle any number of tickets at no extra cost. Only the number of agents counts towards the price. Ticket volume and channels do not affect the invoice.
How many integrations can I connect?
You can connect any number of integrations to AccountDesk. All of them are included at no extra cost — email mailboxes, Telegram, GitHub, the web widget, Microsoft Teams notifications as well as the REST API and webhooks. There is no limit on the number or type of channels.
How does AccountDesk bill?
AccountDesk bills monthly based solely on the number of agents, with no base fee, no tiers and no add-ons. An agent costs 15 € per month, AI included. All prices exclude VAT.
Do I need a credit card to start?
No credit card is required to start with AccountDesk. The 14-day trial begins without payment details, and the payment method is only selected once the trial has ended. A reminder is sent automatically before the trial expires.
Try it for fourteen days, then decide.
The trial includes the full product, AI replies included. No credit card needed, and we remind you automatically before it ends.