Getting in touch
Your message lands directly in our own ticketing system — and is handled there just as your customers’ requests are handled by you. We usually reply within one working day.
How do you reach us?
Through the form on this page, by email at info@accountdesk.de, or by post in Flensburg. Enquiries reach the founding team directly, not an outsourced hotline.
Postal address
AccountDesk GmbHNordstraße 2
24937 Flensburg
Deutschland
Response time
Usually within one working day, Monday to Friday.
Answers without asking
The knowledge base already answers many questions — searchable and available around the clock.
Write to us
The field below is not an ordinary contact form — it is the AccountDesk widget. Your message becomes a ticket, and the reply reaches you by email.
The form needs JavaScript. Without it, please write to info@accountdesk.de directly — we reply just as quickly.
The form above is our product
What you are using here is the same web widget you can embed in your own website or online shop — with two lines of code, GDPR-compliant and open source under the MIT licence.
Two lines of code
One script reference and one element are enough to bring the widget into an existing page.
Open source, MIT licence
The source is public — inspectable before you put the widget on your site.
Stored in Germany
Enquiries are stored and handled on our servers in Germany.
Frequently asked questions
How do I contact AccountDesk?
AccountDesk can be reached by email at info@accountdesk.de and through the contact form on accountdesk.de, which feeds messages straight into its own ticketing system. The postal address is AccountDesk GmbH, Nordstraße 2, 24937 Flensburg, Germany. That form is itself the web widget customers can embed.
How quickly does AccountDesk respond?
AccountDesk usually responds to enquiries within one working day. Messages from the contact form land directly in its own ticketing system and are answered by email. Enquiries reach the founding team rather than an outsourced hotline.
Where can I find answers without getting in touch?
The AccountDesk knowledge base at hilfe.accountdesk.de already answers many questions — searchable and available around the clock. For technical questions, the API documentation with its OpenAPI 3.1 specification and interactive playground is also available.
How is my data handled when I submit an enquiry?
Enquiries to AccountDesk are stored and handled on its own servers in Germany. Submitted data such as name, email address and message content is used solely to handle the enquiry. A data processing agreement under Art. 28 GDPR is included automatically when a contract is signed.
Would you rather just try it?
Fourteen days with the full product, no credit card. We answer questions while you are trying it out, too.