What AccountDesk connects to
Wherever your customers reach you today, you answer from one place. Every integration is included in the price — neither the number nor the type of channels affects your invoice.
Which channels converge in AccountDesk?
Email, Telegram, GitHub and an embeddable web widget all land in one shared inbox. Replies go back the same way the request arrived — the customer never notices the system behind it.
Email mailboxes
Any number of mailboxes on your own domains, automatic threading of replies, templates and acknowledgements.
Web widget
Embeds into your own website, GDPR-compliant, installed with two lines of code.
Telegram
Messages to your Telegram bot become tickets; replies go straight back to the customer.
GitHub
Issues and pull request comments become tickets; your reply appears as a comment in the repository.
How do I extend AccountDesk programmatically?
Through a complete REST API documented to OpenAPI 3.1, with an interactive playground and code samples. Webhooks report ticket events to your own endpoints in real time.
OpenAPI 3.1 documentation
A full specification with an interactive playground and samples in several languages.
Webhooks
Real-time notifications about ticket events to your endpoints — for example to update a CRM on a status change.
Can I get notifications in Microsoft Teams?
New tickets and updates appear as interactive cards in the Teams channel you choose. The work still happens in AccountDesk — the notification simply meets your team where it already is.
Interactive cards
New tickets and updates appear in the right channel, not as a digest email at the end of the day.
Replies stay in the system
Answering happens in AccountDesk, so the history and reporting stay complete.
Which channels are planned?
WhatsApp Business, Instagram Direct and Facebook Messenger are on the roadmap. Customers can tell us which of them they would like to see prioritised.
WhatsApp Business
Tickets from WhatsApp messages, sending images and files, template messages.
Instagram Direct
Direct messages, story replies and comments become tickets.
Facebook Messenger
Messages to your page handled inside the ticketing system, in both directions.
What if I need an unusual connection?
The team supports custom integrations, bespoke webhook development and bridge solutions to older systems without a modern interface. Enquiries like these go through the contact form.
Custom integration
A direct connection to your in-house systems.
Webhook development
Dedicated endpoints for exactly the events that matter to you.
Bridge solutions
Connections to older systems that bring no modern interface of their own.
Frequently asked questions
Which channels can I connect to AccountDesk?
AccountDesk connects any number of email mailboxes with your own domains, a Telegram bot, GitHub issues including pull request comments, and an embeddable web widget. All channels converge in one shared inbox. Notifications can additionally be sent to Microsoft Teams, where they appear as interactive cards in the channel you choose.
How do I embed the AccountDesk web widget?
The AccountDesk web widget is embedded into an existing website or online shop with two lines of code. It is GDPR-compliant and available as open source under the MIT licence. The contact form on accountdesk.de is that very widget, so it can be seen working before you install it.
Does AccountDesk have an API?
AccountDesk exposes all functionality through a REST API, documented to OpenAPI 3.1 with an interactive playground and code samples in several languages. Webhooks additionally deliver real-time notifications about ticket events to your own endpoints, for example to update a CRM when a status changes.
What does an additional integration cost in AccountDesk?
Additional integrations cost nothing in AccountDesk. All integrations are unlimited and included in the price of 15 € per agent per month. Billing depends solely on the number of agents — not on channels or tickets.
Which additional channels are planned for AccountDesk?
The AccountDesk roadmap includes WhatsApp Business with tickets from messages, sending of images and files and template messages, plus Instagram Direct covering direct messages, story replies and comments, and Facebook Messenger in both directions. Customers can say which channel they would like prioritised.
Does AccountDesk support custom integrations?
The AccountDesk team supports custom integrations, the development of dedicated webhook endpoints for exactly the events that matter to you, and bridge solutions to older systems without a modern interface. Enquiries about this go through the contact form.
Any number of integrations, 15 € per agent.
All integrations are unlimited and included. Only agents and your own knowledge base domains are counted.