Everything modern support needs
From automatic sorting to a shared inbox for every channel — AccountDesk bundles all the tools your team needs every day into one tidy interface.
Manage your requests efficiently
From intake to resolution — every tool for structured support in one place.
A fully configurable priority system — the default is 6 levels from "Very low" to "Critical"; adjust levels, names and colors as needed.
Fully configurable status categories — a default set is provided, but you adapt statuses, labels and transitions to your process.
Distribute automatically or manually to agents or groups.
Multiple team members per ticket — no one misses a thing.
Files and images right in the ticket history — no download detour.
Every change traceable — who, what, when.
Edit multiple tickets at once — mass changes in seconds.
Merge overlapping requests into a single ticket — history included.
Recurring replies in a single click — with placeholders for names and data.
Keyboard shortcuts for all important actions — individually configurable.
Any custom data fields for your account — flexible, without any programming.
Structured tags, assigned automatically or manually.
Intelligence that worksin the background.
While your agents keep customers happy, our AI handles the routine — from categorization and sentiment analysis to reply suggestions.
Our models run on our own servers in Germany — no OpenAI, no Google, no Anthropic. Ticket content never leaves our system.
Tickets are matched to the right category semantically — no rules required.
20 languages detected per message — shown as a tag in the conversation.
Up to 28 emotions per message in German and English — from gratitude to frustration.
The AI drafts complete replies — your agents just review and send.
AI is fallible — every reply stays under your agents' control. The AI writes the draft, a human decides.
Find any ticket in seconds
Full-text search across all content, saved filters to share with the team and real-time updates without reloading.
Search tickets, messages and comments.
Status, priority, agent, group, custom fields.
Shareable across the team — everyone sees the same view.
New matches appear instantly, without reloading.
Help articles that pull their weight
Maintain guides and FAQs right inside the ticketing system — internally for your team or publicly for your customers.
Your articles as a public help center — searchable and always up to date.
Knowledge base under your domain — TLS certificate included, €25/month per domain.
Bring in existing content from Freshdesk or Guru in just a few clicks.
Reply suggestions use your articles as a knowledge source.
Support better, together
Clear roles, transparent activity and tools for smooth collaboration.
Organize agents into teams — flexible and as many as you like.
Only the responsible agents see a ticket, not the whole team — visibility is controllable per role and group.
Team communication the customer doesn't see.
Who did what and when — full transparency.
Notify colleagues directly — just like in modern chat tools.
Tickets organized as a board by status — the whole team keeps the overview.
Data-drivendecisions.
Real-time metrics, ready-made reports and custom overviews — all without external analytics tools.
Ticket volume and trends in real time.
Response and resolution times individually per team member.
A simple editor to get started, expert mode for your own analyses.
See which help articles your customers actually use.
Less routine, more customer
Triggers, workflows and escalations cut down manual work — without a rigid rulebook.
Rule-based actions on specific ticket events.
Map multi-step processes — flexibly in the rule editor.
Time-controlled follow-ups — acknowledgment, reminder, escalation.
Confirmations without human involvement — with a personal touch.
Automatically escalate overdue tickets on a schedule.
Kick off external actions — e.g. update your CRM on a status change.
Work anywhere — desktop, web, mobile
One system, many ways. Browser, web app or installed app — your data stays in sync everywhere.
Optimized for desktop, tablet and smartphone.
An app experience in the browser — without a detour through an app store.
Windows and Linux as a real application — macOS in preparation.
Android app in testing, iOS to follow — work mobile today with the installable web app.
Your data staysin Germany.
Hosting in German data centers, GDPR-compliant, no US Cloud Act. Encryption and audit logs are standard, at no extra charge.
A data processing agreement under Art. 28 GDPR is part of every contract — no extra form, ready to go immediately.
No third parties (OpenAI, Google, Anthropic). AI processing exclusively on our own servers in Germany.
All connections are encrypted end to end.
TOTP codes or passwordless passkeys — an extra layer of security for logins.
Full traceability of all changes.
Encrypted, in a second German data center.
All features from €5/month
14-day free trial — no credit card.
Get startedNo credit card required · Full feature set · Cancel anytime