Automation without a rulebook
Triggers react to ticket events, multi-step workflows model your process, and timed actions handle acknowledgement, reminder and escalation. Whatever repeats, the system does.
my.accountdesk.de
Ticketing with AI, operated in Germany
AccountDesk brings email, Telegram, GitHub and an embeddable web widget into a single inbox. The AI sorts incoming tickets, detects language and sentiment and writes the draft — nothing is sent until a person approves it.
15 € per agent per month, AI included. No base fee, no tiers.
- Servers in Germany
- AI analysis on our own servers
my.accountdesk.deExample ticket
Ticket #4812Email
March invoice charged twice
Miriam Kessler · Lohmann & Söhne GmbH
We were charged twice for the March invoice. This is the second month running — please sort it out quickly.
- LanguageGerman
- SentimentFrustration
- CategoryBilling
The AI is reading along
Draft reply
Dear Ms Kessler, we have confirmed the duplicate charge for March and already issued the refund. The amount will be back in your account within two to three working days.
Waiting for your approval
This is a demonstration of the interface. Without JavaScript you see every step at once.
Sent
Nothing leaves the system before a person agrees. That is exactly what you just did.
- Germany
- ISO 27001-certified data centres, no replication to third countries
- Our own AI analysis
- On our own servers in Germany; draft replies via Mistral AI (EU)
- DPA included
- Art. 28 GDPR processing agreement, with no extra paperwork
- 0 € base fee
- 15 € per agent per month, AI included, cancel monthly
What does AccountDesk do?
AccountDesk covers the whole path of a request: arrival across every channel, sorting and assignment, teamwork on the ticket, automation of recurring steps, and reporting. The AI features run alongside all of it.
Every channel in one inbox
Email, Telegram, GitHub and an embeddable web widget converge in one place — no switching between tools.
AI that files things away
Automatic categorisation, language detection and emotion analysis run alongside, with no rules to maintain.
Working as a team
Groups, roles and permissions, internal notes, @mentions, an activity feed and a Kanban board by status.
A knowledge base that pulls its weight
Guides and FAQs live inside the ticketing system — internally for your team or publicly as a help centre. The same articles are the source the AI draws its draft replies from.
my.accountdesk.de
What AI does AccountDesk use?
Categorisation, language and emotion detection and search run on our own servers in Germany, with no external providers. Only the features that write text, such as draft replies, use the language model of Mistral AI from France: the content is processed in the EU and may not be used for training. These features only run if you switch them on.
Automatic categorisation
Tickets are matched to the right category semantically, with no rules to define.
Language detection
20 languages, detected per message and shown as a marker in the conversation.
Emotion analysis
Up to 28 emotions per message in German and English — from gratitude to frustration.
Draft replies
The AI writes the draft (via Mistral AI, processed in the EU), an agent reviews it and decides whether it goes out.
my.accountdesk.de
We never send an AI reply without you.
AI gets things wrong. So in AccountDesk it produces a draft, not a message. Approval and sending stay with your agents — every single time.
Where is my data held?
Your data is held in German, ISO 27001-certified data centres; an additional, encrypted backup copy is kept with the same provider in Finland (EU). There is no replication to third countries, and AccountDesk is a German company with no US parent. The one exception to processing in Germany: the features that write text, if you switch them on — Mistral AI processes the content they need within the EU.
- Servers in Germany
- Hosting in ISO 27001-certified German data centres, with no replication to third countries.
- DPA without paperwork
- The Art. 28 GDPR data processing agreement is part of every contract — no waiting, no extra form.
- AI analysis on our own servers
- The analysis is self-operated in Germany. Draft replies use Mistral AI, processed in the EU, only if you switch them on.
- A German company
- AccountDesk is based in Flensburg and has no US parent company.
- Daily backups
- Encrypted and stored in two separate places: in Germany and with the same provider in Finland (EU).
What does AccountDesk cost?
AccountDesk costs 15 € per agent per month, AI included. There is no base fee, no tiers and no add-ons. Tickets and integrations are unlimited.
| Item | Price | What that means |
|---|---|---|
| Base fee | 0 €none | Regardless of team size. |
| Agent | 15 €per agent per month | Add or remove agents at any time. The only item on your invoice. |
| AI features | includedno surcharge | Draft replies, categorisation, language and emotion detection for every agent. |
| Tickets and integrations | unlimitedno surcharge | Neither ticket volume nor channels affect the price. |
All prices exclude VAT.
Frequently asked questions
What is AccountDesk?
AccountDesk is a customer support ticketing system with built-in AI, developed and operated in Germany. It brings email, Telegram, GitHub and an embeddable web widget together in one shared inbox. The AI categorises incoming tickets, detects language and sentiment, and drafts replies that an agent reviews before sending.
How much does AccountDesk cost?
AccountDesk costs 15 € per agent per month, AI included. There is no base fee, no tiers and no add-ons. Tickets and integrations are unlimited; all prices exclude VAT.
Where does AccountDesk store its data?
AccountDesk stores your data in German, ISO 27001-certified data centres. There is no replication to third countries, and AccountDesk is a German company without a US parent. Daily encrypted backups are also kept with the same provider in Finland (EU). The one exception to where processing happens is the features that write text, such as draft replies: if you switch them on, Mistral AI processes the content they need within the EU.
Which AI does AccountDesk use?
The analysis features (categorisation, language and emotion detection, detection of inappropriate content, spam scoring, keyword detection) and semantic search run on our own infrastructure in Germany, with no external providers. For features that write text (draft replies, natural-language report queries, rule assistant), AccountDesk uses the language model of Mistral AI from France. The content they need is processed within the EU, and Mistral AI may not use it to train its own models. These features are only active if you switch them on.
Which channels does AccountDesk support?
Email, Telegram, GitHub issues including pull request comments, and an embeddable web widget all converge in a single shared inbox in AccountDesk. Notifications can additionally be delivered to Microsoft Teams. Any further system can be connected through the REST API and webhooks — at no extra cost and with no limit on their number.
Does the AI in AccountDesk send replies on its own?
No, AccountDesk never sends an AI reply without human approval. The AI writes a draft, an agent reviews it and decides whether to send it. Automatic categorisation, language detection and emotion analysis do run in the background and are included in every plan at no extra cost.
Fourteen days, the full product, no credit card.
The trial includes everything — AI replies, unlimited tickets and every integration. We remind you automatically before it ends.