[{"data":1,"prerenderedAt":438},["ShallowReactive",2],{"content-\u002Fen\u002Ffeatures":3},{"id":4,"title":5,"body":6,"description":429,"extension":430,"eyebrow":431,"meta":432,"navigation":433,"path":434,"seo":435,"stem":436,"wide":433,"__hash__":437},"content\u002Fen\u002Ffeatures.md","Everything modern support needs",{"type":7,"value":8,"toc":425},"minimark",[9,16,64,108,153,162,168,199,205,248,285,291,335,341,371,419],[10,11],"feature-section",{"description":12,"eyebrow":13,"icon":14,"title":15},"From intake to resolution — every tool for structured support in one place.","Ticket management","mdi-ticket-confirmation-outline","Manage your requests efficiently",[17,18,20,29,36,43,50,57],"feature-grid",{"cols":19},3,[21,22,25],"feature-card",{"icon":23,"title":24},"mdi-flag-variant","Prioritization",[26,27,28],"p",{},"A fully configurable priority system — the default is 6 levels from \"Very low\" to \"Critical\"; adjust levels, names and colors as needed.",[21,30,33],{"icon":31,"title":32},"mdi-progress-check","Status workflows",[26,34,35],{},"Fully configurable status categories — a default set is provided, but you adapt statuses, labels and transitions to your process.",[21,37,40],{"icon":38,"title":39},"mdi-account-multiple-check","Assignments",[26,41,42],{},"Distribute automatically or manually to agents or groups.",[21,44,47],{"icon":45,"title":46},"mdi-eye-outline","Watchers",[26,48,49],{},"Multiple team members per ticket — no one misses a thing.",[21,51,54],{"icon":52,"title":53},"mdi-paperclip","Attachments",[26,55,56],{},"Files and images right in the ticket history — no download detour.",[21,58,61],{"icon":59,"title":60},"mdi-history","Full history",[26,62,63],{},"Every change traceable — who, what, when.",[17,65,66,73,80,87,94,101],{"cols":19},[21,67,70],{"icon":68,"title":69},"mdi-checkbox-multiple-marked","Bulk editing",[26,71,72],{},"Edit multiple tickets at once — mass changes in seconds.",[21,74,77],{"icon":75,"title":76},"mdi-call-split","Merge & split",[26,78,79],{},"Merge or split tickets when requests overlap.",[21,81,84],{"icon":82,"title":83},"mdi-text-box-multiple","Reply templates",[26,85,86],{},"Recurring replies in a single click — with placeholders for names and data.",[21,88,91],{"icon":89,"title":90},"mdi-clock-alert","SLA management",[26,92,93],{},"Monitor service level agreements, trigger escalations automatically.",[21,95,98],{"icon":96,"title":97},"mdi-form-textbox","Custom fields",[26,99,100],{},"Any custom data fields for your account — flexible, without any programming.",[21,102,105],{"icon":103,"title":104},"mdi-tag-multiple","Smart tags",[26,106,107],{},"Structured tags, assigned automatically or manually.",[109,110,118,126,132,139,146],"highlight-split",{"accent":111,"description":112,"eyebrow":113,"icon":114,"title":115,"visual-icon":116,"theme":117},"in the background.","While your agents keep customers happy, our AI handles the routine — from categorization and sentiment analysis to reply suggestions.","AI features","mdi-brain","Intelligence that works","mdi-robot-happy","soft",[119,120,123],"highlight-point",{"icon":121,"title":122},"mdi-server-security","Self-hosted AI",[26,124,125],{},"Our models run on our own servers in Germany — no OpenAI,\nno Google, no Anthropic. Ticket content never leaves our system.",[119,127,129],{"icon":103,"title":128},"Auto-categorization",[26,130,131],{},"Tickets are matched to the right category semantically — no rules required.",[119,133,136],{"icon":134,"title":135},"mdi-translate","Language detection",[26,137,138],{},"217 languages detected per message — shown as a tag in the conversation.",[119,140,143],{"icon":141,"title":142},"mdi-emoticon-outline","Emotion analysis",[26,144,145],{},"28 emotions per message — from gratitude to frustration.",[119,147,150],{"icon":148,"title":149},"mdi-message-reply-text","Reply suggestions",[26,151,152],{},"The AI drafts complete replies — your agents just review and send.",[154,155,159],"notice-box",{"color":156,"icon":157,"title":158},"warning","mdi-shield-account","We never send AI replies without you.",[26,160,161],{},"AI is fallible — every reply stays under your agents' control. The AI\nwrites the draft, a human decides.",[10,163],{"description":164,"eyebrow":165,"icon":166,"title":167},"Full-text search across all content, saved filters to share with the team and real-time updates without reloading.","Search & filters","mdi-magnify","Find any ticket in seconds",[17,169,171,178,185,192],{"cols":170},4,[21,172,175],{"icon":173,"title":174},"mdi-text-search","Full-text search",[26,176,177],{},"Search tickets, messages and comments.",[21,179,182],{"icon":180,"title":181},"mdi-filter-variant","Advanced filters",[26,183,184],{},"Status, priority, agent, group, custom fields.",[21,186,189],{"icon":187,"title":188},"mdi-bookmark-multiple","Saved filters",[26,190,191],{},"Shareable across the team — everyone sees the same view.",[21,193,196],{"icon":194,"title":195},"mdi-flash","Real-time updates",[26,197,198],{},"New matches appear instantly, without reloading.",[10,200],{"description":201,"eyebrow":202,"icon":203,"title":204},"Clear roles, transparent activity and tools for smooth collaboration.","Team collaboration","mdi-account-group","Support better, together",[17,206,207,214,220,227,234,241],{"cols":19},[21,208,211],{"icon":209,"title":210},"mdi-account-multiple","Groups",[26,212,213],{},"Organize agents into teams — flexible and as many as you like.",[21,215,217],{"icon":157,"title":216},"Roles & permissions",[26,218,219],{},"Only the responsible agents see a ticket, not the whole team — visibility is controllable per role and group.",[21,221,224],{"icon":222,"title":223},"mdi-note-text","Internal notes",[26,225,226],{},"Team communication the customer doesn't see.",[21,228,231],{"icon":229,"title":230},"mdi-pulse","Activity feed",[26,232,233],{},"Who did what and when — full transparency.",[21,235,238],{"icon":236,"title":237},"mdi-at","@Mentions",[26,239,240],{},"Notify colleagues directly — just like in modern chat tools.",[21,242,245],{"icon":243,"title":244},"mdi-scale-balance","Workload management",[26,246,247],{},"Even distribution of the workload across your team.",[109,249,257,264,271,278],{"accent":250,"description":251,"eyebrow":252,"icon":253,"title":254,"visual-icon":255,"reverse":256},"decisions.","Real-time metrics, ready-made reports and custom overviews — all without external analytics tools.","Reporting & analytics","mdi-chart-line","Data-driven","mdi-chart-box","true",[119,258,261],{"icon":259,"title":260},"mdi-speedometer","Live overview",[26,262,263],{},"Ticket volume, trends and SLA status in real time.",[119,265,268],{"icon":266,"title":267},"mdi-account-clock","Agent performance",[26,269,270],{},"Response and resolution times individually per team member.",[119,272,275],{"icon":273,"title":274},"mdi-export-variant","Export & delivery",[26,276,277],{},"CSV, Excel, PDF — automated by email too.",[119,279,282],{"icon":280,"title":281},"mdi-bell-ring","SLA early warning",[26,283,284],{},"Get notified before the target is missed.",[10,286],{"description":287,"eyebrow":288,"icon":289,"title":290},"Triggers, workflows and escalations cut down manual work — without a rigid rulebook.","Automation","mdi-cog-transfer","Less routine, more customer",[17,292,293,300,307,314,321,328],{"cols":19},[21,294,297],{"icon":295,"title":296},"mdi-lightning-bolt","Triggers",[26,298,299],{},"Rule-based actions on specific ticket events.",[21,301,304],{"icon":302,"title":303},"mdi-sitemap","Workflows",[26,305,306],{},"Map multi-step processes — configured visually.",[21,308,311],{"icon":309,"title":310},"mdi-clock-time-eight","Time-based actions",[26,312,313],{},"Time-controlled follow-ups — acknowledgment, reminder, escalation.",[21,315,318],{"icon":316,"title":317},"mdi-email-fast","Auto-responder",[26,319,320],{},"Confirmations without human involvement — with a personal touch.",[21,322,325],{"icon":323,"title":324},"mdi-trending-up","Escalation rules",[26,326,327],{},"Automatically escalate on SLA breach.",[21,329,332],{"icon":330,"title":331},"mdi-robot-outline","Webhook triggers",[26,333,334],{},"Kick off external actions — e.g. update your CRM on a status change.",[10,336],{"description":337,"eyebrow":338,"icon":339,"title":340},"One system, many ways. Browser, web app or installed app — your data stays in sync everywhere.","Mobile & apps","mdi-cellphone-link","Work anywhere — desktop, web, mobile",[17,342,343,350,357,364],{"cols":170},[21,344,347],{"icon":345,"title":346},"mdi-responsive","Responsive web",[26,348,349],{},"Optimized for desktop, tablet and smartphone.",[21,351,354],{"icon":352,"title":353},"mdi-progress-download","Installable web app",[26,355,356],{},"An app experience in the browser — without a detour through an app store.",[21,358,361],{"icon":359,"title":360},"mdi-microsoft-windows","Desktop app",[26,362,363],{},"Windows, macOS and Linux — as a real application on your computer.",[21,365,368],{"icon":366,"title":367},"mdi-android","Mobile apps",[26,369,370],{},"Apps for iOS & Android — with push notifications.",[109,372,379,386,391,398,405,412],{"accent":373,"description":374,"eyebrow":375,"icon":376,"title":377,"visual-icon":121,"theme":117,"chip-color":378},"in Germany.","Hosting in German data centers, GDPR-compliant, no US Cloud Act. Encryption and audit logs are standard, at no extra charge.","Security & compliance","mdi-shield-check","Your data stays","success",[119,380,383],{"icon":381,"title":382},"mdi-file-sign","DPA automatically included",[26,384,385],{},"A data processing agreement under Art. 28 GDPR is part of every\ncontract — no extra form, ready to go immediately.",[119,387,388],{"icon":121,"title":122},[26,389,390],{},"No third parties (OpenAI, Google, Anthropic). AI processing\nexclusively on our own servers in Germany.",[119,392,395],{"icon":393,"title":394},"mdi-lock","Encrypted connections",[26,396,397],{},"All connections are encrypted end to end.",[119,399,402],{"icon":400,"title":401},"mdi-cellphone-key","Two-factor authentication",[26,403,404],{},"An extra layer of security for logins.",[119,406,409],{"icon":407,"title":408},"mdi-file-document-multiple","Audit logs",[26,410,411],{},"Full traceability of all changes.",[119,413,416],{"icon":414,"title":415},"mdi-database","Daily backups",[26,417,418],{},"Encrypted, in a second German data center.",[420,421],"cta-box",{"button-text":422,"subtitle":423,"title":424},"Get started","30-day free trial — no credit card.","All features from €49\u002Fmonth",{"title":426,"searchDepth":427,"depth":427,"links":428},"",2,[],"From automatic sorting to a shared inbox for every channel — AccountDesk bundles all the tools your team needs every day into one tidy interface.","md","Features at a glance",{},true,"\u002Fen\u002Ffeatures",{"title":5,"description":429},"en\u002Ffeatures","EEzNZUPVv5n1LiwN_5awu4uJVsE-kTvvnpXCVW5-1Pc",1783596210348]